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Shipping Policy

FREE SHIPPING for most office supply orders over $50

All Deliveries must be made within the contiguous United States, and are shipped via UPS Ground or CPS Delivery Driver. Some exceptions may be made on a per case basis.

All office supply orders under $50 will incur a flat $9.99 small order fee to cover shipping/delivery costs.

All Freight (Non-UPS) orders under $550 will incur a flat $65.00 shipping fee
All Freight (Non-UPS) orders over $550 will incur a 15% shipping fee based on the order total

Where do we ship to?
We ship to the lower 48 contiguous United States.

Where do we NOT ship to?
We do not ship to Alaska, Hawaii, Guam, Puerto Rico, APO/FPO addresses. We cannot ship to PO Boxes. Orders placed with PO Boxes as the Delivery Address will be placed on hold and therefore delayed as we attempt to contact you for a street address.

When will my order arrive?
Most orders within the Greater Cincinnati/Northern Kentucky Metropolitan Area will arrive the next business day.
This, however, is not a guarantee of delivery within that time frame as occasionally a local warehouse may be out of stock and we need to ship from a warehouse a little further away. CPS will notify the customer of any additional lead times. Deliveries will be made between 8 am and 5 pm, Monday through Friday.

Orders that are UPSable will arrive within 1 to 3 business days.
This, however, is not a guarantee of delivery within that time frame as occasionally a local warehouse may be out of stock and we need to ship from a warehouse a little further away.

Orders that contain items that have Bulk Discount Pricing may need to ship directly from a manufacturer via common carrier. Delivery is Free for Dock & Tailgate deliveries. This means it may take longer than the standard 1 to 3 business days and may take up to 7-14 business days.
If you require an order sooner, please contact us before ordering so we can check stock at a local warehouse.

Orders that are Non-UPSable will ship via common carrier and will ship free for Dock and Tailgate deliveries.
Allow 7-14 business days for your order to deliver
Delivery is Free for Dock & Tailgate deliveries

How do we ship?
Most products ship UPS ground from one or more of our warehouses closest to you.
Items purchased in Bulk and Non UPSable items will ship via common carrier.

Shipping Details
Same-day UPS shipping (non-furniture) for Orders placed before 3:30 pm EST.
Most orders will deliver in 1 to 3 business days. Because of stock issues, on occasion an order will need to be shipped from a warehouse other than the one closest to you. This can cause a delay in delivery by a few days. This does not affect when it is shipped, just that it may take a few more days to get to you.

Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.

Common Carrier Deliveries to Business Addresses:
Common Carrier deliveries are dock to dock or Tailgate only and do not include lift gate and inside delivery without extra charge (when needed).
Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. Common Carrier deliveries cannot be scheduled for a specific time. We can request that the delivery company call you before delivery.
Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

Common Carrier Deliveries to Home Addresses:
Inside deliveries via common carrier are not available.
Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward.
Common Carrier deliveries cannot be scheduled for a specific time.
We can request that the delivery company call you before delivery.
Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

IMPORTANT NOTICES for All Deliveries to Business or Home Addresses:
You MUST note any delivery damage on the delivery ticket or bill of lading. It is best to completely inspect delivered products while the driver is present, before signing for the delivery. If there is severe damage, please contact us immediately so we can handle it at that time.
It is very important that you keep all shipping and packing materials. We cannot accept returns (for replacement or credit) that do not have all original packaging.

 

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